21 Sep, 2013
How Live Chat Agents Should Deal with Difficult Customers
Everyone has their bad days, and customer service representatives get the best of them especially when they deal with difficult customers. When these customers get their emotions flying all over the place, it definitely makes it difficult for the agent to concentrate on the matter at hand. Sometimes, when it gets very bad, they get discouraged to help the customer and that only makes it worse, because it is contrary to their purpose. What's also bad about this is that it may only take one difficult customer to ruin the rest of the agent's day, which may affect the rest of his/her day’s performance.
Of course, there are ways to get around this kind of situation. As with every other customer, the first step you must take in engaging them is to let them know that you are there to understand their problems, and that you will help them resolve it with whatever resources you have. The live chat agent is no exception to these kinds of problems, and thankfully there are a few good ways that can help them deal with difficult customers in a calm and collected manner.
Keep Your Cool and Listen to Their Frustrations
Keeping your cool is easier said than done, but remember that battling fire with fire will only heat up the argument even further. The advantage of the live chat agent with this is that they don't actually hear the customer's voice shouting at them, so it is easier in a way to stay calm in this situation. Chat agents can take advantage of this situation by telling the customers that it’s all right to vent out their feelings. They can ask them to enumerate all the things they are frustrated about, and to that, the agent can reply in his/her most composed manner that s/he is sorry the customer had to experience all that trouble, and that s/he is there to help.
Specify a Plan of Action
The customer's needs are the top priority of any customer support representative, and the customer has to know the chat agent's plan of action regarding his/her specific issue. In the event that the customer doesn't agree with any of the proposed solutions, the chat agent can ask the customer directly how exactly s/he wants things to be solved. Offering them other options to solve the issue is also a great idea, as it might be easier for them to just choose from the available alternatives than to come up with their own solution. When everything is settled, the chat agent must follow through and execute whatever was agreed upon.
When a customer doesn’t contact the company again after an action has been taken, perhaps it’s safe to assume that the problem has already been solved. However, it doesn’t hurt for a chat agent to follow-up with a customer and ask if the agreed solution has already been accomplished. In fact, this may even score higher points for the service department, because the customer will see that the company is actually concerned and that the staffs genuinely care about solving their issues.
24 May, 2013
Icelandic Health Straight From the Sea - Icelandic Fish Oil
Iceland is shaped by the ocean in almost all boundaries. Finding Icelandic fish oil being sold in food stores and supplement centers is practically easy as the country’s economy and cuisines are mostly based on fish. The health benefits of fish oil cannot be over told and they have been pivotal in upholding the reputation of the people of Iceland as a healthy nation, people with a ‘youthful fountain’. The typical Icelander’s diet will mostly contain the common fish of Iceland like the sardines, anchovies and mackerel.
These are oily fish, rich in Omega-3 and common in the waters surrounding Iceland and what they contain in right proportion is fish oil. A brief summary on healthy benefits of Icelandic fish oil puts the fish oil in the test of curbing fatal diseases like dementia, diabetes, arthritis, stroke and heart diseases. This is the secret behind Icelanders reputation as being a healthy nation as their diet is always rich in wild caught fish.
To get the required amounts of Omega -3 in the right proportions would require someone to take fish everyday or twice a day as the studies have shown. Someone in Iceland could have this luxury of fish consumption but people from other parts of the world especially the landlocked countries will need to forego. However, there is a remedy straight from Iceland. The country has been experimental in coming up with various styles of consuming the Icelandic fish oil and Omega 3. They have some of the world’s best fish oil supplements that will boost your omega 3 intake. The supplements are direct source providers of Omega 3 and fish oil as they are contained in the fish. It is the answer for many who do not get the required Omega 3 in their diets.
As part of quality assurance, the best fish oil supplements and Omega 3 supplements in Iceland use only highest quality, pharmaceutical grade Omega-3 manufactured according to Food and Drug administration standards required by the Icelandic law. This ensures that, the fish being sold do not contain mercury and other contaminants common with today’s fish of the sea as they are always paddling human-polluted and contaminated waters. The Icelandic fish oil is pure to the point of testing 100% free of mercury in the labs. The pure and pristine waters of Iceland also contribute to the quality and purity of the fish products, fish oil notwithstanding.
14 May, 2013
Desiccant dehumidifiers use desiccants to remove extra moisture from an air. Those who have seen the small packets of silica-gel inside certain packaged items are familiar with these. Some people collect these tiny packets and place them in areas like closets, shoe cabinets, and pantries where a dehumidifying unit is not necessary. Calcium chloride is another type of desiccant. It is a substance used for snow melting in conjunction with other chemicals.
Nowadays, calcium chloride can be used as a dehumidifier at home. As a dehumidifier, it usually comes either in the form of pellets and flakes. Since it is a very potent desiccant, calcium chloride is enclosed within plastic containers with screened tops to prevent skin contact. The plastic containers are small enough to be placed in small areas mentioned previously.
There are also desiccant dehumidifiers that are powered by electricity. These are more compact than the refrigerant and peltier dehumidifiers. Unlike the other units, the desiccant dehumidifier does not have coils, plates or a compressor, making it operate quietly. The desiccant dehumidifier operates by taking in the humid air into it. The wheels of the dehumidifier contain desiccants that absorb the moisture. The absorbed moisture is converted into condensed water, which is then gathered in a tank or is cleared out through a tube from a back of a unit. Desiccant dehumidifiers are preferably used in areas where temperatures are low.
Refrigerant dehumidifiers are best used in areas where temperatures are high, since its performance declines when the temperature is cooler. They work like a refrigerator or an air conditioner, by drawing in the moisture from the air, subsequently cooling the air and depositing the condensation through the unit’s tank. The only difference is the units are equipped with humidistat that can gauge the level of moisture in the air.
A Peltier dehumidifier works like the other electrically-powered dehumidifiers, although Peltier dehumidifiers are unsuitable for residential use due to lower capability and high energy consumption. The units are only suitable for small rooms with low humidity.
With the variety of electrically-powered dehumidifiers on the market, a consumer should always consider the pros and cons of each unit. First, take note of the dimensions of the rooms that are in need of dehumidifiers. A large room will hinder the performance of a small dehumidifier, while a small room will get too dry from a large dehumidifier. Second, consider the amount of moisture a unit can absorb. It can be a hassle to keep emptying a very small tank. Last, do not forget about energy efficiency. Do not go straight for the cheapest unit on display. A cheap unit may save some cash on the spot, but it is not guaranteed to save money in the long run.
13 May, 2013
The Importance of Facility Services
For a business to thrive, it should be able to look at the big picture. This means that the head of the company is always looking to not just increase the business’ revenue by making the clientele happy but also to make sure that the employees are not just happy, but growing as individuals and as professionals. This means that the leader of a business should not just make sure that trainings and learning experiences are provided so that the employees get to hone their craft but also to make sure that their needs as workers are seen to. Such needs would of course mean them getting their due pay, benefits and as well as making sure that the facilities are in top shape so as to maximize the working environment.
Speaking of the working environment, it is never an easy task to see to it that said environment is conducive for productivity for everyone involved. After all, it is comprised of not just the facilities but how employees see and treat their peers as well as the interactions between those in the management department and in the production line. Seeing as relationships are not things that a business leader can really control, the most he or she can do to ensure that the working environment is a good one is to make sure that the facilities are in top shape. And seeing that a business leader can’t really give this every hour of the day, this is where Facility Services comes in.
Facility services are in place so as to make sure that the areas where employees work in are in top condition. It sees to it that the place is as much as possible accident free because really, if things go awry, chances are, their necks will be on the line. Air and temperature systems are constantly being maintained so as to make sure that the air in the premises is never stale and that ventilation is good as well as to ensure that it’s never too hot or too cold for the employees.
Facility services will also take care of the premises’ security. This means seeing to it that the alarm and footage system of the company is constantly being checked so as to make sure that everything is in top working condition. After all, it would not do if any of the employees do not feel safe in the company’s premises. As long as it involves the facilities of the premises, it will ensure that things will be working without a hitch.
Seeing that facility services really does a lot for the company’s premises, it is the duty of the business leader to make sure that they are well invested in this aspect of the company. After all, the working environment matters a lot in determining how productive a business is.
24 Apr, 2013
Common Misconceptions about Remote PC Access Software
A remote PC access software program is a software program that gives you control over another PC that is connected to a network. There are several misconceptions about these software programs that need dispelling.
There is a common misconception that these software tools cost a lot. The simple fact is that these software programs are affordable. Most vendors today have packages that allow you to pay according to the features you want – you need not pay for what you do not need.
Another common misconception is that remote PC access software programs only allow you to see what others are doing on their PCs and are of no benefit beyond this. The fact is that the software program gives you complete control over the controlled PC. You will get complete control over the mouse, the keyboard, and other input devices as well as the display. You could disable input devices of the controlled PC if you do not want interference and you could take black out the display on the controlled PC if you do not want anybody else to know what you are doing. This software program allows you to offer user support, it allows you to offer online training, it allows you to monitor your property, kids, and pets through a Web cam, and it helps you print remotely. Different software programs have different features and you will definitely find a program that does exactly what you want if you go to a good vendor.
Most people think that setting up remote PC access is complicated and that only IT professionals can set it up. The fact is that installing the software is not any different from installing other software. The software program will come with guides and you could always get technical support from the vendor. The vendor will want you to come back for update and to refer others and he will do everything possible to ensure that you are satisfied. There are many online resources such as blogs and discussion forums that will help you use remote access software programs.
Many people fear using remote access software programs fearing that it is not secure and that hackers, terrorists, foreign spies, and other criminals could break in. It is important that you understand that no OS or computer system is completely secure, just like there is no house that cannot be broken into. Good software vendors, however, take measures to minimize the risk. As an example, most remote PC access software programs come with encryptions to ensure that only authorized persons can access the computers. If you take such measures as using strong passwords, installing the latest update, and never leaving your PC unattended, you do not need to worry about much.
16 Apr, 2013
Why Website Load Time is Included when you purchase SEO Services?
In order to effectively rank websites, Google and other search engines put every single page through a number of tests. If you want your website to rank highly in the search results, then you have to ensure that all of your pages are optimized to create the best experience possible for visitors. Websites that load very slowly, for example, are often negatively received by their visitors and fall in the rankings. As a result, load time optimization can be one of the most rewarding SEO services to perform.
SEO services all begin with the same first step: analyzing the problem. Putting a website through a number of diagnostic tests such as Google’s own Page speed Insights can reveal what part of a page is taking the most time to load. Certain types of files like images and videos can make a huge impact on how quickly a page loads, and many programs are designed to compress these files and make them easier to transfer. Attracting visitors is only half the battle, because search engines are now checking to see how long people stay on a website. If thousands of people click on a link but are then frustrated by the length of time they have to waste waiting for it to load, they will be discouraged and click away. Search engines will then penalize that website by lowering its ranking in the search results. Luckily, there are many programs that can help webmasters speed up load times without sacrificing design.
If images or videos are discovered to be the cause of slow load times, SEO services like image optimization can be extremely useful. Services like these will ensure that not only is every image the correct size and file type, but also readable by the search engine spiders. SEO services are becoming more advanced every single day, so it is important for companies to remember to focus on the basics. Google wants to deliver their users the best websites, so fast loading times are highly rewarded.
Google stresses the importance of creating websites for users and not for robots. Load times are extremely important in today’s fast-paced world. Making sure that your images and videos are optimized to load quickly is one of the most important SEO services that a company can do for you. Websites that match Google’s dedication to positive user experiences often see huge gains in their search engine rankings.
6 Apr, 2013
Merits of PeopleSoft Implementation
A good number of business owners are usually at a loss as to the value or benefit of PeopleSoft implementation. Product strategists usually receive this question from curious customers. Existing and prospective customers alike have to justify the cost of business process alterations, new tools and the overall business impact that comes with the adoption of new tools. As such, PeopleSoft has had to work on metrics that demonstrate the return on investment of a PeopleSoft application investment with its implementation partners and customers. Just like any other investment, PeopleSoft implementation has to have an impressive return on investment to guarantee continuous business.
Once PeopleSoft embarked on the identification process of its products value, existing customers initiated different and aggressive monitoring of their own processes. This resulted in interesting results from across the industry divide. Numerous PeopleSoft implementation partners help in the articulation of levers that help in the extraction of PeopleSoft’s product implementation. Typically, healthcare organizations, research and education institutions and non-profit organizations are some of the main enterprises that recognize the value of the determination of PeopleSoft implementation ROI. This is mainly through the facilitation and automation of their business processes. One of the best ways of learning how to go about determining the value of implementing PeopleSoft solutions is to register for the regular webcasts. You get to hear from implementation partners and leading customers.
Numerous service providers of PeopleSoft solutions offer a complete range of implementation support to customers all over the world. The complete PeopleSoft support consists of software installation, implementation, integration, and customization and upgrade services. A typical implementation project involves the following: the careful study of existing processes, designing of the upgraded process and building of the new system. Customization of the PeopleSoft application and solution deployment finalizes implementation. Customization may also take the form of designing extra loops that suits the customers’ needs. The modular approach of software module implementation is by the far the most popular. Reputable PeopleSoft implementation partners also have expertise in implementing CRM, HRMS and business financial products.
Businesses that implement PeopleSoft software solutions get to concentrate on their core business instead of having to carry out maintenance, costly monitoring, and updating and software management. They also get to lower their operational risks dramatically and overall cost of ownership by as much as 30 to 80 percent. They also get to access support, products and software management professionals seamlessly. In addition, the solutions provide an enabling environment for innovation and the proactive resolution of problems.
29 Mar, 2013
Tips to Consider when Looking for a Professional Delaware Home Builder
Selecting a professional Delaware home builder can be quite a difficult choice. Building a brand new home is a massive financial investment and nobody wants to make erroneous decisions for a costly project. There are a number of factors that you should take into account when selecting a builder.
Expert skill set: A building contractor should have good organization skills and attention to detail. Note that builders are accountable for coordinating and designing a construction process. Experts ought to possess specific and fundamental knowledge of diverse specializations such as plumbing, carpentry, electrical engineering and other specializations to make certain that every job is executed properly. Moreover, a Delaware home builder has the ability to carry out multiple tasks to synchronize with their every day needs. This reduces the need to employ individual specialties, which is very costly.
Good education background: Delaware home builder ought to have an impeccable educational background. They must be holders of a university degree in civil engineering or building construction that certifies them to construct a home. Work experience is also a vital qualification. The combination of a quality education and work experience is equivalent to a professional Delaware home builder. A professional builder is adept in constructing a first rate and secure home. The idea of hiring amateur builders to minimize expenses may prove costly in the long run as your house will be subject to constant repairs and maintenance.
Excellent communication skills: Builders ought to possess impeccable communication skills. They must converse effectively with one another to manage construction projects and tasks. The capacity to form strong relations with other contractors, builders and clients is an extremely vital quality possessed by a Delaware home builder. The builders must have the knack to hold discussions and resolve divergent views on a construction project. Excellent communication easily sees the job done and helps alleviate any misunderstandings and blunders that can have a negative effect on the various work projects and assignments.
Good time management: Time management is an important quality typical of every professional Delaware home builder. They should be able to complete work on time, notwithstanding rigid constraints. A construction project that takes a lot of time before its completion usually accumulates lots of expenses. Builders ought to be versatile and able to handle all sorts of pressure, particularly when they experience unforeseen setbacks or events.
Locating an expert home builder is a serious task by its standards. The abovementioned guidelines are vital attributes that you must consider if you wish to construct a quality and secure home.
6 Mar, 2013
Visit Dreams La Romana for a Great Vacation
It has been touted as being among the best resorts in the world. When you spend your vacation at Dreams La Romana, you will understand why it was given that title. For a very low price, you can have a fabulous time. The management of this resort wants to make sure that your visit will be one to remember. They have some of the most affordable prices with the feel of a 5 star resort, so you cannot go wrong.
Dreams La Romana is an all-inclusive resort. This means that you will spend your vacation after paying for everything. Many people cannot believe the amount of money they are required to pay when they ask for a price quote. You would ordinarily expect to spend thousands of dollars to spend your vacation in a luxurious resort where everything is provided. However, at the magnificent Dreams La Romana, the price is unbelievable.
For a few hundred dollars, you can pay for everything including your accommodation, transportation, taxes and gratuities among other expenditure. You can forget your wallet and still manage to have a great time here. During the vacation, you would naturally stay for more than one night. Every day provides more luxury than you could have ever dreamed of in your entire life.
You will be treated to the best suites that money can buy for the entire vacation. If you bring your family along, you will get even greater discounts and more fun. When the vacation ends, it will be difficult to leave but you will rest in the assurance that your next vacation at Dreams La Romana will be even cheaper and better than the first. When you first spend your vacation at this resort, you will be automatically entitled to discounts for your next vacation.
The rooms at Dreams La Romana are spacious and luxurious. The resort offers complimentary food and drinks during the entire vacation. It is wise to carry out multiple room bookings in advance if you have a family coming along to avoid any inconveniences. You can receive coupons and discounts if you make such early bookings.
During the vacation, you will have great fun. You will be able to engage in many activities, such as water sports. This is because the resort is located near the beach. Make sure you carry along your camera to capture all the amazing moments.
23 Feb, 2013
How to Create Most Effective Info-graphics
Info graphics is the new form of content. It conveys information in visual or image format. From a simple message to vast data it can convey everything, provided you know how to put it to use.
They are becoming a very popular tool for promoting your blogs as well websites. And since they are easy to create and upload and require commonsense to present the information in the most effective manner more and more people are taking to it. People are learning to use the tools which are available online to create info-graphics for their own blogs and sites plus for using them as guest posts.
There are many tools available online which help you to create info graphics in many effective ways. Each one of them that I am going to list down has its own peculiar features and may suit a typical type of information.
If you think info-graphics will or can help you and your business you should read and gather information about them first to know if they will suit your requirement. For this you should also be clear about what your requirement is. Because unless you know why do you want to use info graphics for, you would not know how to take it forward.
I am just giving you a list of sites introducing you to tools that will help you to create info-graphics. While I do this I’m assuming that you will do the reading on your own.
Piktochart, Easel.ly, infogr.am, visual.ly, and tableau. Tools which will help you to create images and wireframes include omnigraffle, Balsamiq. Timesline JS, present.me etc will help you to create Videos. Etc